Welcome to Our Help Site

• How do I get an update on an order I already placed?
• How do I get help to place my order?
• How do I view my orders?
• I bought my thermostats and want to submit for a rebate. How do I do that?
• Is there a limit on how many light bulbs that I can purchase to qualify for rebate?
• Is there a limit on how many thermostats that I can purchase to qualify for rebate?
• Why must my billing and shipping address match?

• Can I stop getting emails, guides and alerts from Eversource Savings Center?
• Does Eversource offer other ways to save?
• How do I reset my password?
• How is the Eversource Savings Center connected to Energize Connecticut?
• If I see a product I like, can I save it to keep track of it?
• What is the Enervee® Score?
• What sort of emails or alerts will I receive if I register with Eversource Savings Center?

• Can I cancel my order?
• How do I view my orders?
• Is my payment information safe?
• I would like to contact Customer Support, can you provide contact information?
• What happens if there was a problem with my delivery? Ie. (lost, partial shipment, etc.)
• What if I received a defective product?
• What payment methods can I use?

See all articles in Lightbulb and Thermostat Purchasing →

• Does the product need to be new, or are refurbished air purifiers and dehumidifiers also eligible?
• Is there a deadline for customers to submit for an air purifier or dehumidifier rebate?
• Is there a maximum number of air purifier rebates per customer per program year?
• Is there a maximum number of dehumidifier rebates per customer per program year?
• What are the eligible purchase dates for air purifier and dehumidifier rebates?