Customer Support

• How do I get an update on an order I already placed?

  For assistance with an order that has already been placed please call Lightbulbs.com at 1-800-948-1063 or send an email to order_support@lightbulbs.com .

• How do I get help to place my order?

  You can reach out to the Eversource Savings Center support team at 1- 888-270-9576 or via email: support@eversource.reamaze.com if you are having issues with placing your order and our team can help you to do so.

• How do I view my orders?

  An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: ● The contents of the email and/or, ● Clicking the “View Your Order” link within the email which allows you to view your full order. ● On the settings page, after you log in via ...

• I bought my thermostats and want to submit for a rebate. How do I do that?

  At this time, we are unable to provide a rebate for previously purchased smart thermostats. Please check back for updates.

• Is there a limit on how many light bulbs that I can purchase to qualify for rebate?

  You can purchase as many light bulbs as you wish. However, you can only qualify for 60 light bulb rebates per calendar year.

• Is there a limit on how many thermostats that I can purchase to qualify for rebate?

  You can purchase as many thermostats as you wish. However, you can only qualify for 3 thermostat rebates per calendar year.

• Why must my billing and shipping address match?

  We require the shipping address to match the credit card billing address in an effort to mitigate fraudulent activity and to provide a much safer method of handling credit card data. Please reach out to the Eversource Savings Center support team if you need assistance placing your order. The Ever...