Lightbulb and Thermostat Purchasing

  • Can I cancel my order?

    First please contact lightbulbs.com support at (800) 948-1063 or via email at: order_support@lightbulbs.com for an update on the order status. You may contact them M-F, 800am-5:00pm CST. • If items have shipped and you no longer want the product, please follow our return policy once it arrives. ...

  • How do I view my orders?

    An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: ● The contents of the email and/or, ● Clicking the “View Your Order” link within the email which allows you to view of your full order. ● On the settings page, after you lo...

  • Is my payment information safe?

    We take every possible precaution to protect your payment information. All payments are processed using enterprise-level encryption, safety protocols, and are PCI DSS compliant.

  • I would like to contact Customer Support, can you provide contact information?

    For assistance with orders and returns, please call Lightbulbs.com at 1-800-948-1063 or send an email to order_support@lightbulbs.com .

  • What happens if there was a problem with my delivery? Ie. (lost, partial shipment, etc.)

    If you haven’t received your order, please check the tracking information that was provided and contact the shipper (FedEx or USPS) in the event there were delivery issues. Then, please contact Lightbulbs.com support at (800) 948-1063 or via email at order_support@lightbulbs.com for inquiries suc...

  • What if I received a defective product?

    For thermostats, you can report a defective or damaged unit directly with the manufacturer and they will send a no cost replacement. For inquiries such as partial shipments, missing items, or wrong items you may contact Lightbulbs.com M-F, 8:00am-5:00pm CST or via email at order_support@lightbulb...

  • What payment methods can I use?

    You may securely checkout using all major credit cards and debit cards, including Visa, Mastercard, Discover, and American Express.

  • Why do only some products have a shopping cart button?

    The Marketplace allows you to compare thousands of appliances and products for energy efficiency. Many of the products without a shopping cart button can be purchased from the retailers listed on the product page on the Marketplace. However, there are specific products such as LEDs, thermostats, ...